Manage a high volume of immigration files, ensuring every client gets timely, clear, and professional communication
Use our operations dashboard and client portal to track files, respond to clients, and stay on top of deadlines — no more digging through email threads
Collect and review client documents, prepare submission packages, and coordinate with lawyers for quality control
Keep files moving — if a file is stuck, you know why, and you have a plan to unblock it
Escalate complex legal questions to your supervising attorney with the right context so they can act quickly
Spot inefficiencies and suggest improvements — every time you repeat a manual task, ask whether it should be automated

Organized and detail-oriented. You manage multiple files without dropping balls. A name spelled two ways across documents, a date that doesn't add up — these things jump out at you.
A strong written communicator. A significant part of your day is messaging clients. Your tone is warm, clear, and confident. You can explain a complicated situation in plain language and make someone feel like they're in good hands.
A fast learner. Immigration experience is a plus but not required — we'll train you on the domain. We'd rather hire someone with sharp operational instincts and teach them immigration than the other way around.
Tech-comfortable. You've used CRMs, dashboards, or case management tools before. You're not intimidated by new software. Bonus points if you've used AI tools like ChatGPT or Claude and thought about how they could make work faster.
Bilingual (English/French) is an asset but not required.

Competitive compensation
Hybrid work (Montreal or Toronto)
Group benefits including extended health care, telehealth, dental, vision, and paid time off
Modern tools — you'll work with an AI-enhanced client portal and real-time operations dashboard, not spreadsheets and sticky notes
Career growth in a firm that's actively investing in becoming the most technologically advanced immigration practice in Canada
Meaningful work — you're helping people navigate one of the most important processes of their lives

Immigration Case Manager – Adjoint(e) juridique en immigration

Key skills