Serve as the ultimate escalation-level technical authority for complex hardware, software, and network communication architectures within the APAC region.
Resolve highly complex, escalated hardware, software, system-level, and data connectivity bottlenecks encountered by country-level engineering teams.
Troubleshoot and optimize advanced remote-site network topologies, resolving complex issues related to LAN, industrial Wi-Fi setups, cellular/satellite gateways, network switches, routers, long-range wireless links, and signal interference.
Lead deep-dive root cause analyses (RCA) for systemic technical product failures.
Provide high-level technical oversight, remote diagnostics, and on-site validation for strategic, large-scale system deployments.
Audit and validate complex system installations to ensure alignment with global engineering blueprints.
Guarantee robust, stable, and secure end-to-end data communication pipelines linking remote sensors, environmental controllers, edge gateways, and cloud management systems.
Design, refine, and maintain regional standard operating procedures (SOPs) and installation manuals.

Bachelor’s Degree in Engineering (Electrical, Electronic, Mechatronics), Information Technology (IT), Computer Science, or a related technical discipline.
3+ years of progressive experience in technical support, system integration, product engineering, or field application engineering roles.
Experience with industrial automation, industrial IoT (IIoT), SCADA, remote environmental monitoring, or complex machine-to-machine (M2M) communication networks is highly preferred.
Prior experience providing regional or multi-country technical support is highly advantageous.
Exceptional capability in diagnosing integrated hardware-software defects and debugging industrial IoT systems.
Advanced knowledge of industrial networking protocols, routers, switches, gateways, Wi-Fi optimization, and long-range telecommunications.
Hands-on experience configuring and integrating physical sensors, electronic controllers, data loggers, and centralized software dashboards.
Solid understanding of device-to-cloud communication paradigms, database structures, and cloud-based data management systems.
Willingness to travel across regional APAC industrial zones and country offices (for troubleshooting, auditing, and hands-on training), with the physical resilience to work effectively in demanding and rugged field environments.
Excellent verbal and written English skills to communicate complex technical topics clearly to both local operators and international global R&D engineers.

Senior Regional Systems – Connectivity Engineer, Industrial IoT

Key skills