Key skills
ITSMServiceNowSOAPChange Management
About this role
Role Overview
- Assist with development and configuration related tasks in support of ServiceNow implementation
- Develop, configure, test, and deploy solutions for backlog items
- Create and enhance complex Service Catalog items
- Maintain the Knowledge Base (KB) structure for governance and usability
- Perform full lifecycle implementation tasks, including configuration, system integration, testing, and solution design
- Create, configure, and maintain service now reports and dashboards
- Author clear technical and process documentation utilizing the ServiceNow Knowledge Base module
- Collaborate effectively with technical teams and business stakeholders
Requirements
- Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
- Strong, technical knowledge, and implementation experience with ITSM (Incident, problem, change, knowledge, and catalog/request management)
- Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
- Solid understanding of ITIL frameworks, change management, and continuous process improvement activities
- Exceptional Customer service skills
Tech Stack
- ITSM
- ServiceNow
- SOAP
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development