About this role
Role Overview
- Supports application software and performs upgrades following established procedures
- Provisions user and administrator access for applications and systems
- Installs application patches in accordance with standard processes
- Troubleshoots and resolves technical issues across systems and applications
- Partners with vendors, developers, and infrastructure teams to ensure timely issue resolution
- Maintains system/application documentation and operational procedures
- Monitors application availability, capacity, and performance against established metrics
- Reviews system alerts for accuracy and takes corrective action as needed
- Provides troubleshooting and end-user support for business teams using applications/systems
- Manages the promotion of code and changes across Dev, QA, and Production environments
- Tests developer-submitted changes and coordinates business acceptance testing and approvals
- Supports disaster recovery (DR) planning and testing for assigned applications/systems
- Develops system standards, procedures, and support documentation for both technical teams and end users
- Partners with development teams to test and approve application enhancements and modifications
- Utilizes out-of-the-box tools and modules to support business needs and requests
- Trains and mentors team members
- Conducts system tuning and capacity planning, recommending performance improvements
- Leads planning efforts for new implementations, upgrades, and enhancements
- Evaluates new tools/modules and provides recommendations
- Collaborates with development teams to define application strategies and direction
- Completes additional duties and special projects as assigned
Requirements
- Bachelor Degree in Computer Science or related field is preferred
- 5+ years’ experience supporting IT Systems/Applications
- Experience with Hyland Onbase and OpenText Scanning
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement