Write and maintain UI microcopy including labels, tooltips, errors, and confirmations
Create emails, notifications, and other lifecycle communications
Draft task flows and onboarding steps that guide users through product experiences
Ship content quickly and iterate based on user feedback and product signals
Apply established content frameworks, guidelines, and patterns consistently
Identify and resolve gaps, inconsistencies, and edge cases in content
Partner closely with the AI Content Strategist, Product Designers, and Product Managers
Document reusable content approaches and contribute to lightweight style guides
Test and refine AI-generated content outputs and flag issues related to tone or clarity
Contribute example content for AI training and prompting

3+ years in UX writing or content design with a product focus
Portfolio required, including product UX writing samples such as onboarding flows, UI microcopy, or system messages
Demonstrated experience writing microcopy, onboarding flows, and notifications/emails
Strong writing speed and adaptability in fast-moving environments
Experience working within established content frameworks and guidelines
Exposure to AI products or prompt-based content (Nice to Have)
Experience with onboarding or lifecycle journeys (Nice to Have)
Familiarity with ServiceNow or Workday (Nice to Have)

Senior Content Designer

Key skills