Key skills
MacOSOktaAccount Management
About this role
Role Overview
- Serve as the first point of contact for IT support requests across Zapier's global employee base.
- Troubleshoot and resolve hardware (Mac), software, and access issues for our employees.
- Perform user account management as part of onboarding and offboarding workflows.
- Identify recurring issues and build runbooks, help articles, and self-service resources to reduce repeat ticket volume.
Requirements
- 2+ years of direct hands-on experience delivering IT support in a corporate environment, including hands-on Okta administration.
- Experience supporting macOS is a strong plus.
- Excellent communicator.
- Self-directed and comfortable with ambiguity.
Tech Stack
- MacOS
Benefits
- Offers Equity
- Offers Bonus