Provide strong day-to-day financial oversight of Credit and Collection processes supporting the Company's nationwide Sales operations across 16 branch locations
Ensure full compliance with company policies and procedures governing route settlements, payment processing, credit allocations, and credit security
Oversee the Order-to-Cash (O2C) process, provide visibility on branch performance and KPI compliance, and escalate issues to management in a timely manner to minimize the Company's risk exposure
Oversee customer master data, due diligence, documentation, KYC certification, account setup, customer changes, and PFC exceptions, ensuring accurate records and appropriate credit risk assessment
Manage credit limits in line with approved country limits, policies, procedures, and customer risk profiles, securing required approvals
Monitor collections, deposits, receivables aging, overdue escalations, route settlements, reconciliations, and documentation accuracy
Optimize TME system controls, leverage analytics and AI tools to identify anomalies, enhance controls, drive continuous improvement, and automate manual reporting
Lead, develop, motivate, and hold direct and indirect teams accountable, promoting policy awareness, segregation of duties, and effective collaboration across Branch, GBS, and HQ teams

University degree in Finance, Business, Economics, or a related field
CPA qualifications are highly desirable
Minimum 5 years' experience in FMCG and/or Banking in a managerial role
Proven experience leading and developing large teams
Fluent in English and Swahili
High integrity, strong compliance mindset, and willingness to challenge the status quo
Strong drive for organizational change and continuous improvement
Versatile leadership skills with the ability to motivate and manage remote teams

Credit and Collections Manager

Key skills