Account Executive – Commercial Lines

Role Overview

• Serves as a client advocate and primary point of contact for assigned accounts, addressing questions, guiding on coverage changes, and educating on exclusions and exposures.
• Achieves new business sales goals and client retention goals as assigned.
• Develops professional relationships and understands clients’ core business.
• Manages client expectations, service commitments, and anticipates client needs.
• Understands client’s deficiencies in coverage and consults with them to make sure they are fully covered to limit any exposures.
• Identifies commercial lines coverage deficiencies and consults to ensure full coverage.
• Analyzes accounts based on risk characteristics and exposure.
• Handles complex accounts and designs strategic insurance plans.
• Acts as field underwriter, binding coverage as appropriate.
• Remarkets renewals to ensure high account retention.
• Prepares proposals, loss evaluations, and risk analyses for accurate quotations.
• Educates clients on policy coverage and changes.
• Assists with claims, facilitating prompt carrier responses.
• Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed.
• Proactively communicates significant audit discrepancies to clients and determines further action.
• Reviews cancellation requests, determining reasons and attempts to retain client accounts while maintaining the company’s financial integrity.
• Maintains and updates electronic files.
• Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services.
• Recommends process improvements as needed.
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience.
• Performs other projects, duties, and tasks, as assigned.

Requirements

• A Property and Casualty License from state of domicile is required and must be maintained with preference given to individuals with CPCU and/or Certified Insurance Counselor (CIC) Designations.
• High School Diploma or equivalent.
• Four-year degree preferred.
• Minimum 7 years’ experience in the insurance industry with a focus on Commercial lines of coverage required.
• In-depth understanding of all aspects of commercial lines of coverage.
• In-depth knowledge and understanding of risk management and loss control.
• Advanced skills in Microsoft Office (primarily Excel, PowerPoint and Word).
• Must be computer literate with the ability to learn new software applications, such as online agency management systems and carrier sites.
• In-depth knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.
• Self-managed and responsible for project and time management.
• Ability to work independently and as part of a team.

Benefits

• Competitive pay
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs
• 401K
• employee assistance programs
• paid time off
• paid holidays