Interacts with customers/customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner.
Provides information to customers about product features.
Helps customers when they are faced with problems or need information.
Ensure customer satisfaction and provide professional customer support.
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable.
Champion company core values and other company programs.

Minimum High School Diploma or equivalent for North America.
Minimum of 2 years post-secondary or equivalent for Philippines.
Minimum 3 CSEC passes in Trinidad & Tobago, with English compulsory.
Previous experience in an Agent/Customer Service Representative is preferred but not required.

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Customer Service Representative – Customer Experience

Key skills