Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.
Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes.
Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.
Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.
Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes.
Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises.
Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story.
Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
Comfortable and efficient on the phone, with strong verbal and written communication.
Genuinely organized. You manage many open items at once without letting anything slip.
Calm and decisive under deadline pressure; you make the call and keep moving.
Tech-comfortable and quick to learn new platforms.
High school diploma or equivalent.

Coverage Operations Specialist

Key skills