Triage, resolve, and escalate tickets within SLA across both Windows and Mac OS environments
Run onboarding and offboarding end to end — purchasing and configuring hardware, setting up software, syncing Mobile Device Management (MDM), and managing security badge access
Manage and secure the tools the company runs on, including Microsoft 365, Slack, and Zoom
Run regular audits to right-size licensing, control software spend, and keep records accurate
Purchase, configure, and maintain IT equipment for in-office and remote employees alike
Partner with the cybersecurity team to support SOC 2 compliance
Write clear documentation and coach colleagues on unfamiliar software and hardware

A genuine passion for customer service and a helpful, approachable attitude
Hands-on experience administering Microsoft 365
Experience managing internal IT infrastructure and supporting both remote and in-office employees
Comfort working across both Windows and Mac OS environments
Working knowledge of Microsoft Entra ID user management, Intune, Jamf, and Apple Business Manager
Strong troubleshooting and problem-solving skills, with sharp attention to detail

Helpdesk Technician

Key skills