Provides advanced technical, operational, and end‑user training support for personal computer workstations and associated software, both remotely (phone, remote tools) and on‑site.
Installs, configures, and tests desktop and laptop computers, printers, and related peripheral devices to ensure proper functionality and compliance with organizational standards.
Configures operating systems, user profiles, and system settings, and installs commercial off‑the‑shelf (COTS) and other authorized application software to meet user and mission requirements.
Troubleshoots and resolves incidents involving printers, computers, and peripheral equipment, performing detailed hardware and software diagnostics to identify root causes.
Coordinates and tracks hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders to restore services within required timeframes.
Resolves computer system and connectivity issues, including coordinating with users, network administrators, and other local area network (LAN) components to restore and optimize system operations.
Participates in the assessment and evaluation of system configurations, software deployments, and workstation standards, providing recommendations for improvements to performance, reliability, and user experience.
Other duties as assigned.

Associate’s degree in a related discipline from an accredited institution, or an equivalent combination of education and relevant experience.
Minimum of six (6) years of directly applicable professional experience in technical support or a related IT field.
Current DoD 8570 Information Assurance (IA) Baseline Certification at IAT Level I (e.g., A+ CE, Network+ CE, SSCP, or CCNA-Security).
Ability to obtain the applicable DoD 8570 IA Computing Environment (CE) certification within six (6) months of hire.
Possession of a valid driver’s license.
Availability to work a standard Monday–Friday schedule, with an 8‑hour shift between 6:00 a.m. and 6:00 p.m. local time; occasional after‑hours support may be required.
Eligibility for, and ability to obtain, an Interim Secret security clearance prior to start date.
Demonstrated experience supporting Windows 10 operating systems and Microsoft Office 2013 (or later equivalent).
Experience using Remedy or a comparable IT service management (ITSM) / ticketing system.
Must be able to pass a background check.

Computer User Support Specialist

Key skills