Coordinate daily delivery schedules and communicate updates with drivers, depot teams and customers
Provide excellent customer service by handling delivery queries, resolving issues, and supporting a positive customer journey
Monitor transport and delivery performance, including on-time deliveries, failed drops and KPI reporting
Investigate delivery issues, identify process improvements, and support corrective actions to reduce service failures
Maintain accurate administrative records, compliance documentation, report, and transport
related system updates
Adhere to all Health & Safety and company procedures at all times

Previous experience in transport / warehouse administration or customer service environments
Strong communication and interpersonal skills, with the ability to build positive relationships with drivers, customers, and colleagues
Excellent attention to detail and accuracy
Ability to work in a fast-paced environment, manage multiple priorities, and remain calm under pressure
Proactive and solutions-focused approach with problem -solving skills
Confident using Microsoft Office and transport/ logistics systems to manage data and reporting

25 days holiday pay
8 bank holidays
Workplace pension
Access to our Hapi App platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
Opportunities for career development and progression
Training enrichment and multiskilling

Transport Administrator

Key skills