Manager, Presales Engineering

Role Overview

• Lead, manage, coordinate, and support efforts of the Presales team related to high-visibility projects throughout the sales and post-sale lifecycle.
• Provide inspiring leadership which cultivates a professional workplace environment that promotes inclusiveness, fosters collaboration, leverages diversity, and supports open and transparent communication with an emphasis on talent management to attract, develop, and retain top talent
• Manage presales, assignments, tasks and projects in coordination with the Sales teams to gather customer requirements and functional specifications to create system designs and proposals addressing customer needs
• Manage and coordinate demo inventory and related processes, organizing the delivery of product demonstrations, proof of concepts (POC’s), and presentations of products and solutions onsite or online
• Directly consult with customers, system integrators, consultants, and Riedel staff to design systems that meet and exceed client requirements both technologically and commercially, providing elaborate written technical proposals, system designs, SOWs, and drawings
• Manage and coordinate technical responses to RFP/RFI tenders
• Represent the company at customer-facing and industry events, such as events, tradeshows, and panels, managing the installation, configuration and testing of Riedel portfolio products and 3rd party products
• Identify opportunities to expand the customer solution, as well as capturing new customer requirements to expand the feature set.
• Assist the Professional Services team and our Customers in project implementation, capturing knowledge learned, driving new business opportunities, and capturing customer requirements to improve products and solutions
• Proactively educate clients and business partners to enhance their product and solutions knowledge, technical acumen, and technical sales skills
• Act as market and industry aware collaborator providing information on competition and market trends, providing detailed feedback to the Product Expert, Product Management, and Business Development teams
• Lead or contribute to initiatives focused on KCS (Knowledge-Centered Service) adoption and refinement within the organization
• Champion KCS principles, educating and coaching support staff on effective knowledge creation and maintenance
• Develop and maintain knowledge base articles, user documentation, and guides to support products and services
• Maintain up-to-date information and documentation on sharing platforms and in business tools.
• Perform other related duties as required.

Requirements

• Bachelor’s degree in information technology, SW/EE engineering, computer science, or related field
• 3+ years people management experience
• 5+ years of combined sales, sales engineering, presales experience
• Strong understanding of the Broadcast / Media technology market
• Knowledge and experience with both development and CRM tools and software (Salesforce, Atlassian Jira/Confluence preferred)
• Knowledge of communication, digital audio technologies and standards (AES3, AES67, ST 2110, NMOS, PTP)
• Knowledge of video technologies and standards (SDI, ST 2110, ST 2022-7, NMOS, PTP)
• Knowledge of IP technologies and standards (VM, TCP, UDP, IGMP, VLAN, PTP, with Cisco, Arista, or NETGEAR certification preferred)
• Knowledge of cloud-based media streaming technologies (RTMP, SRT, JPEG-XS, MXF, etc) and knowledge of public cloud provider technologies and infrastructure such as AWS, Azure, Google
• Technical and operational knowledge of live production equipment (software production switchers, instant replay, video review, etc.)
• Knowledge of fiber optic systems and RF systems
• Proficient with CAD design (AutoCad, Visio etc…)
• Excellent communication & presentation skills, with strong knowledge of PowerPoint, Word, Excel
• Attention to detail and a strong work ethic
• Understanding of knowledge management principles and methodologies
• Proficiency with Learning Management Systems, Knowledge Base software, and/or CRM platforms preferred.
• KCS v6 Practices certification highly desirable.
• Proven ability to create clear, concise, and engaging content for diverse audiences.
• Mobility and willingness to travel – lives within reachable proximity of a major airport (willing to travel approximately 50% of the time)

Tech Stack

• AWS
• Azure
• Cloud

Benefits

• Exciting field of activity with opportunities to grow
• Attractive workplace environment that promotes inclusiveness
• Supports open and transparent communication with emphasis on talent management