Provide second-level technical support across multiple platforms and disciplines
Respond to incidents and service requests with professionalism and urgency
Deliver clear, concise, and timely updates to stakeholders on issue status and workload
Identify and resolve project-related challenges to ensure smooth execution and successful completion
Collaborate with cross-functional teams to meet project goals
Follow security protocols for proper delegation of accounts and privileges
Efficiently manage customer support cases in alignment with established support protocols and service standards
Proactively seek opportunities to improve system operations, with a focus on automation and cost reduction

2–3 years of related experience in application support or customer-facing roles
Proficiency in PC environments, including Windows OS, internet, and web browsers
Experience with SQL and DevTools
Knowledge of databases and cloud technologies is advantageous

Tech Customer Support Analyst III

Key skills