Answer and respond to messages received through various channels, classifying requests and prioritizing urgent cases
Maintain cordial, clear communication aligned with the clinic's tone
Record important patient information in the system or spreadsheets
Advise patients on how consultations work, the physician's profile, fees, insurance coverage, required documentation, and preparation instructions
Schedule appointments, suggest alternative dates, enter and confirm data accurately, and update control spreadsheets
Keep constant contact with partner reception teams to open, adjust, and close schedules, resolve scheduling conflicts, and communicate changes that affect patients
Receive and organize requests for evaluations, second opinions, or referrals, collecting basic information and ensuring follow-up until the appointment
Update scheduling spreadsheets, pending items, waiting lists, and data for reports
Organize regular backups and confirm details with patients to prevent no-shows and errors
Maintain a welcoming approach, noting patients' special needs and reviewing the schedule daily to identify potential conflicts

High school diploma
Practical experience with Google Drive (Docs, Sheets, Google Calendar)
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Basic knowledge of WhatsApp Business (broadcast lists, labels, simple automations)
Resident of Salvador, BA
Comfortable operating across multiple channels: telephone, WhatsApp, email, social media
Preferred: University degree completed or in progress
Preferred: Previous experience in medical offices, clinics, or hospitals
Preferred: Experience with call center or customer service routines
Preferred: Basic familiarity with medical terminology
Preferred: Familiarity with automated spreadsheets or dashboards

Administrative Assistant – Medical Scheduling

Key skills