Senior eBilling Analyst – Legal

Role Overview

• Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis
• Overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing
• Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process
• Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support
• Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system
• Execute accruals, budgets, and information and data requests
• Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems
• Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices
• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• Communicate with direct reports, manager and client on job or deadline issues. *Immediately escalate operational problems or issues to Supervisor or Manager. Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures. Ensure team provides outstanding service to client, while building strong customer relationships.
• Produce required reports on schedule.
• Assist the team in completing more complex jobs
• Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines. Make sure team follows standard operating procedures.
• Train new employees on policies and procedures.
• Maintain all logs and reporting documentation as required.

Requirements

• 10 yrs of legal ebilling experience desired
• Advanced Excel (VlookUp, Pivot Table) needed
• Experience with Aderant, BillBlast, eBilling Hub needed
• Experience working with clients in different time zone needed
• Proficient with AI tools and emerging technology to improve workflow efficiency
• Strong understanding of LEDES formats including LEDES 1998B, 1998BI, XML, and client specific invoice formatting requirements
• Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history.

Benefits

• medical, dental, and vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts