This is an exciting opportunity to join Arden University as a Business Analyst within our Learning Systems team, helping to shape and improve the digital tools that support teaching, learning, and the student experience.
You will work closely with key stakeholders across the University to understand business needs and translate them into clear, actionable requirements for our learning systems team.
Acting as a key link between users and technical colleagues, you will support the design and delivery of improvements to our learning platforms, ensuring solutions are aligned to real user needs and institutional priorities.
You will lead on identifying and documenting process improvements and system enhancement opportunities, supporting decision makers including VLE administrators, developers, and product owners with clear, accurate analysis.
The role also involves eliciting and validating requirements, supporting testing activity, and ensuring solutions are effectively transitioned into live service, including hypercare support where required.
This is a varied and fast-paced role where you will play a key part in driving continuous improvement across Arden’s learning systems, helping to deliver better, more efficient digital experiences for staff and students.

Experience of Business Analysis within a complex organisation, delivering across fast-paced and overlapping projects
Strong analytical and problem-solving skills, with the ability to interpret complex or incomplete information and identify practical solutions
Experience of process mapping and business process re-engineering for complex enterprise systems
Experience applying Business Analysis techniques such as user stories, use cases, workshops, and focus groups
Experience of testing methodologies including User Acceptance Testing and supporting end-to-end testing activity
Excellent communication skills, both written and verbal, with the ability to explain complex systems and influence stakeholders at all levels
Strong stakeholder engagement skills, with the ability to build effective relationships and manage competing priorities
Experience using process mapping tools (e.g. Visio) and requirements management tools (e.g. JIRA)
Understanding of Higher Education systems and digital learning environments (e.g. VLEs such as Moodle)
Strong organisational skills with the ability to manage a complex and varied workload to tight deadlines

30 days holiday + bank holidays on-top, and even a Christmas closure!
Study any Arden course for free, with a discount for all family and friend ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Plus, other excellent benefits

Business Analyst – Learning Systems

Key skills