Platform Engineer – Moodle Administrator

Role Overview

• Responsible for the administration, configuration, and ongoing management of the University’s VLE and related systems
• Ensure they are effective, reliable, and aligned with user needs, policies, and standards
• Act as a key point of contact, leading first and second line support for VLE users
• Manage queries, triage requests, and resolve issues across areas such as user management, system configuration, and enhancements
• Support continuous improvement and development activities, helping to enhance the functionality and user experience of our learning systems
• Maintain the integrity of the VLE across integrated platforms, ensuring data consistency and smooth system interaction

Requirements

• Relevant degree or equivalent experience, with significant hands-on experience in a similar role
• Strong experience in the administration of Moodle, including user management, configuration, and system maintenance
• Good understanding of Moodle functionality, including permissions, roles, reporting, dashboards, and logical formulas
• Experience working with Moodle customer-facing applications and supporting end users
• Experience working within an IT service delivery environment, providing first and second line support
• Strong problem-solving skills, with the ability to diagnose and resolve technical issues effectively
• Experience with database querying (e.g. SQL)
• Excellent interpersonal and stakeholder management skills, with the ability to build strong working relationships
• Excellent customer service skills, with a focus on supporting both students and staff
• Strong technical and communication skills, with the ability to understand user needs and translate these into system improvements
• Experience working within Agile/SCRUM delivery environments
• A proactive approach, with a focus on continuous improvement and enhancing system capability
• Moodle Administrator certification or equivalent
• Experience managing Moodle plugins, configuration, enrolments, users, roles, and reporting
• Understanding of data protection within VLE environments
• Basic development skills and awareness of quality processes
• Experience within the Higher Education sector
• Experience with systems such as Tribal SITS and Turnitin
• Experience delivering user training or guidance

Tech Stack

• SQL

Benefits

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• Study any Arden course for free, with a discount for all family and friend ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
• Plus, other excellent benefits