Lead the design, integration, and evolution of the enterprise virtual assistant
Focus on enterprise IT solutions, including enterprise observability, backup & recovery, and contact center software
Translate business and operational needs into secure, scalable technical architectures
Partner closely with IT operations, service owners, and business stakeholders to define use cases
Ensure consistent enterprise-wide design principles while balancing innovation, security, and operational reliability

Hands-on experience designing and implementing enterprise IT solutions that integrate multiple platforms and services
Strong experience with IT service management (ITSM) platforms, such as ServiceNow, including workflows, integrations, and service automation
Solid understanding of cloud architectures and integration patterns using Azure, AWS, or GCP
Experience integrating identity, access management, and collaboration platforms (e.g., Azure AD/Entra ID, Microsoft Teams)
Working knowledge of APIs, web services, and event-driven architectures used to connect SaaS platforms
Familiarity with security, privacy, and compliance considerations in enterprise SaaS and AI solutions
Ability to provide technical leadership, including architecture guidance, design reviews, and solution standards
Excellent communication skills in English, with the ability to explain complex technical concepts to both technical and non-technical audiences
Experience working in large, complex enterprise environments with multiple vendors and platforms
Bachelor's degree

Flexible, supportive environment
Professional development opportunities
Be Well programs thoughtfully designed to support financial, mental, physical, and social health

Associate Director – Solutions Architect

Key skills