Senior Program Services Manager

Role Overview

• Support membership engagement, onboarding, training, and program adoption for assigned Captis clients.
• Serve as an advisor to members (clients) on their partnership with Captis.
• Facilitate cohort and committee activities.
• Communicate contract opportunities and performance insights.
• Partner with internal teams to support participation, compliance, and value realization across Captis offerings.
• Manage engagement, support, and training activities for an assigned group of Captis clients.
• Lead monthly cohort calls to share updates, address questions, and support client adoption of Captis offerings.
• Administer the new client onboarding and implementation process through training, collaboration, recurring calls, and scheduled onsite events.
• Drive client engagement through the Member Performance Scorecard by using data to communicate overall commitment and individual performance.
• Monitor spend compliance targets, identify opportunities, and communicate progress against Captis participation requirements.
• Develop effective relationships with clients and internal teams to ensure timely communication, issue resolution, and overall satisfaction.
• Partner with Captis and Vizient teams to address client needs, support program adoption, and advance contracting activities.
• Translate complex reporting, analytics, and program information into clear recommendations and communications for clients and internal stakeholders.

Requirements

• Relevant degree in business, healthcare administration, supply chain management, operations, or a related field preferred.
• Advanced degree desired.
• 5 or more years of relevant experience required (e.g., Client-facing, account management, program management, sourcing, contracting, or healthcare supply chain roles).
• Knowledge of healthcare supply chain contracting practices preferred.
• Ability to manage multiple priorities, deadlines, and stakeholder needs in a dynamic environment.
• Strong written and verbal communication skills, including the ability to explain complex reporting, analytics, and processes clearly.
• Strong relationship-building and problem-solving skills with a client-focused approach.
• Ability to facilitate discussions with executives, physicians, internal teams, and other stakeholders.
• Experience using data and performance metrics to identify opportunities, support decision-making, and drive engagement preferred.
• Willingness to travel.

Benefits

• Comprehensive benefits plan