Work closely with HR Business Partners and supporting them in measuring and analyzing employee satisfaction at work and its impact on technology.
Use existing employee feedback initiatives to review results and analyze root causes together with Data Scientist.
Conduct User Research: Plan and carry out qualitative and quantitative research studies, such as interviews, surveys, usability tests, and field observations.
Analyze User Feedback: Examine data from support tickets, feedback channels, and user forums to identify common pain points and opportunities for improvement.
Develop Personas: Create detailed user personas based on research to help the team understand and cater to different user segments.
Plan and conduct employee research to receive qualitative or quantitative data or/and to find explanations for the Data Analysts analysis findings.
Create presentations to show the results.
Update status of ideas and analysis in the Experience Management Tracker.
Reports progress, issues, and risks to Account Manager.

Ability to understand and share the feelings of others, crucial for creating user-centric solutions.
Proficiency in interpreting complex user behavior data and turning it into insightful findings.
Excellent written and verbal communication skills for reporting research outcomes and influencing decision-making.
Experience working with cross-functional teams and stakeholders.
Knowledge of a wide range of user research methodologies and when to apply them.
Strong ability to address usability issues and propose clear, evidence-based solutions.
Familiarity with user experience tools and software, including UX design and prototyping tools.
A degree in Human-Computer Interaction, Psychology, Design, or a related work experience
Prior experience in UX research, preferably in an IT or digital product environment.

UX/Employee Researcher

Key skills