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ESM Tool Architect at Envision Employment Solutions | JobVerse
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ESM Tool Architect
Envision Employment Solutions
Website
LinkedIn
ESM Tool Architect
Egypt
Full Time
3 hours ago
No Sponsorship
Apply Now
Key skills
ERP
ITSM
ServiceNow
CRM
Stakeholder Management
Communication
About this role
Role Overview
Design and own the ESM tool architecture based on ServiceNow best practices
Define target architecture, solution blueprints, and integration patterns for ESM
Lead the implementation and evolution of ServiceNow modules supporting ESM (e.g. ITSM, HRSD, CSM, ITOM)
Ensure governance, platform standards, and instance health across ESM tools
Define and maintain the ESM roadmap aligned with business and service management objectives
Design integrations between ServiceNow and enterprise systems (e.g. monitoring, ERP, CRM)
Support automation, workflow optimization, and self service enablement
Collaborate with delivery, platform, and process stakeholders to ensure architectural alignment
Provide architectural guidance during transition, transformation, and run phases.
Requirements
Strong experience as a Tool Architect or Solution Architect in Enterprise Service Management
Hands on experience with ServiceNow architecture and multi module implementations
Strong understanding of ITIL / SIAM / Service Management frameworks
Experience designing scalable, enterprise wide tool landscapes
Strong stakeholder management and communication skill
Tech Stack
ERP
ITSM
ServiceNow
Apply Now
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