Installs, repairs and maintains hardware of ATM’s and related devices.
Produces and maintains equipment performance/activity reports and installs modifications.
Provides multi-vendor maintenance.
Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.
Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.
Responsible for ownership of customer issues until resolution according to SLA agreements.
Daily process the movement of stock and nature of the callout details on the mobile app.
Communicate status updates with your electronic call notes throughout the day.
Deal with customers and third-party service providers telephonically and in-person.
Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.
Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.

Bachelor’s degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field
Solid understanding of electromechanical systems and structured troubleshooting methodologies
Demonstrated problem-solving and analytical skills relevant to field service environments
Strong communication skills with the ability to interact professionally with customers
Ability to work independently, manage time effectively, and travel within an assigned territory
Previous experience servicing ATMs, self-checkout systems, or similar electromechanical equipment
Field service experience in a customer-facing technical role
Familiarity with preventive maintenance programs and service management tools
Additional technical certifications related to electronics or electromechanical systems

Customer Engineer

Key skills