Virtual Assistant, Social Media Assistant – English, Mandarin

Role Overview

• Assist immigration agents with form preparation and documentation
• Complete data entry and maintain accurate client records
• Organise and manage digital files and supporting documents
• Assist with document collection and administrative follow-up
• Support internal processes and workflow coordination
• Maintain confidentiality and accuracy when handling client information
• Manage and maintain social media accounts across multiple platforms
• Schedule and publish content including client success stories, updates, and announcements
• Assist with content planning and content calendar management
• Monitor messages, comments, and inbound enquiries
• Respond to basic enquiries and direct leads to appropriate team members
• Help maintain account access, passwords, and platform administration
• Support engagement across Facebook, LinkedIn, and Chinese social media platforms
• Assist with growing online visibility and audience engagement
• Ensure enquiries are responded to promptly and professionally
• Support the promotion of immigration success stories and educational content
• Maintain organised records and databases
• Support document management and workflow processes
• Assist with operational and administrative tasks as required
• Help improve efficiency across administrative and communication systems

Requirements

• Strong administrative and organisational skills
• Excellent attention to detail and accuracy
• Experience managing social media accounts for a business or personal brand
• Strong written communication skills
• Ability to manage multiple tasks and priorities independently
• Comfortable working remotely and supporting a distributed team

Language Requirements

• Mandarin speaking ability strongly preferred
• Vietnamese language skills highly regarded
• English communication skills required
• Experience communicating with multicultural client groups is advantageous

Desirable

• Experience in immigration, education, legal, or professional services industries
• Experience using Chinese social media platforms
• Experience handling inbound enquiries and customer communications
• Familiarity with administrative forms and document processing