Key skills
Communication
About this role
Role Overview
- Support service delivery to allocated clients by processing operational administrative tasks, including updating and maintaining accounts
- Managing suspensions, deregistration, and account status updates
- Issuing certifications
- Conducting pre-audit contact and confirmation
- Managing client non-conformance issues
- Administering pre
- and post-audit activities
- Effectively manage client requirements in line with business needs
- Collaborate with colleagues and the broader business to address client needs and resolve issues as the first point of contact
- Contribute to and develop internal peer-to-peer training within the department
- Act as the first responder to client issues and complaints, working with relevant departments to resolve them
- Maintain a customer-centric, right-first-time approach to all activities and communications
- Proactively working with customers to provide a tailored and unique experience
- Identifying opportunities to improve the customer journey and supporting with business improvement initiatives to support this
- Attendance and presentation of KPI’s in the regional field meetings
- Perform any other duties as assigned by management
Requirements
- Experience working in a customer support role
- Strong Communication Skills
- Ability to organise and multitask
- Competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook).
- Ability to work under pressure and to tight deadlines
Benefits
- ISOQAR has a hybrid workplace policy, where you will work from the office 3 days per week.
- Personal Health & Wellbeing / Benefits
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development