Provide Level 2 support to users for functional and technical issues, with strong expertise in SQL.
Handle business-related incidents.
Analyze, assess/prioritize and resolve incidents, from initial diagnosis to implementing durable solutions.
Explain solutions and procedures to users and assist them in adopting and using business applications.
Monitor and supervise processes (interfaces, batches, imports/exports).
Contribute to documentation, enrich the knowledge base and promote support best practices.
Collaborate with technical teams, development teams (MOE) and support engineers on major or cross-functional incidents.

Master's degree or equivalent.
Initial proven experience in application support / technical-functional support.
Advanced SQL skills, able to write complex queries and analyze data.
Interest in business processes.
Rigorous, methodical and curious.
Excellent interpersonal skills, service-oriented with the ability to communicate with a variety of business stakeholders.
Ability to simplify technical topics and build trust with users.

Swile card (meal vouchers) credited €10 per working day, 60% covered by Yevo.
9 to 12 RTT days (additional compensatory time off).
Full coverage of public transport subscriptions or contribution to commuting costs.
Access to CSE (works council) benefits.
Company health insurance (mutuelle) already in place.
100% employer-covered supplementary insurance (prévoyance).
Training and support for skills development.

Consultant – Functional Support

Key skills