EUT Technical Lead

Role Overview

• Lead the London Tech Bar and onsite team, providing clear direction and technical guidance
• Act as a senior escalation point for complex issues and major incidents
• Build trusted relationships with stakeholders, including leadership and VIP users
• Support onboarding, desk moves, rollouts, and key operational initiatives
• Drive continuous improvement through insight, feedback, and service data
• Maintain processes, documentation, and a high standard of delivery in a regulated environment
• Support meeting room technology and AV readiness for key events

Requirements

• Strong hands-on experience across Windows, Mac, Microsoft 365, and endpoint support
• Proven ability to lead within an onsite support environment and guide others
• Experience managing escalations, major incidents, and high-priority issues
• Solid understanding of ITIL-based service management principles
• Highly organised, able to prioritise and manage competing demands
• Strong stakeholder skills, with experience supporting VIP users and sensitive requests
• Experience in regulated environments, with a focus on process and confidentiality
• Exposure to operational activities such as onboarding, moves, and rollouts
• Comfortable working across global teams and contributing to shared outcomes
• Some experience with projects, service improvements, or AV/meeting room support
• Confident producing clear documentation and service reporting

Benefits

**Love what you do:****We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.******Challenge everything:****We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.******Have fun, be good:****Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.