Identify solutions for the customer to ensure their success within the Attentive ecosystem, accounting for their tech stack and level of exposure across Attentive offerings
Advise and assist with integrations with other martech systems and data management platforms, ensuring they are receiving maximum value from their entire tech stack, including Attentive
Translate customer requests into business and functional requirements, captured in Statements of Work (SOWs)
Propose product enhancements and features to meet customer needs, and work with Product team to advocate for new feature development
Provide general technical expertise about the entire digital marketing ecosystem
Deliver technical presentations to customers
Serve as the primary technical point of contact for your customers, building strong relationships and participating in the strategic planning of technology roadmaps, ensuring alignment between business goals and tech stack
Design and implement data pipelines and understand analytics platforms for reporting and data visualization

Experience: 2+ years of experience in a technical service environment. Ad tech experience not required but preferred
Communication: strong customer relationship management and ability to explain technical capabilities to CEOs and CTOs as well as marketing practitioners. Must be able to clearly communicate both verbally and in writing, often explaining complex technical details in a way that is accessible to non-technical stakeholders
Creative problem-solving: affinity for problem solving and crafting creative, reusable solutions. Insightful, innovative and adapts well to a dynamic and fast-paced environment
Programming and Scripting: knowledge of programming languages such as Python, Java, or JavaScript, for use in automation, integration, and sometimes in customizing solutions
APIs and Web Services: understanding of REST APIs for use in integration CRMs, data warehouses, and other marketing tools
Web Design: knowledge of and experience with ad serving and trouble-shooting JavaScript tags, as well as experience with 3rd party data providers both from targeting and analytics standpoint
Project Management: strong decision-making and critical thinking skills; exceptional organization and prioritization skills
Preferred: Background in data architecture and management; familiarity with data warehousing, ETL processes, and real-time data processing
Preferred: familiarity with HTML and Liquid scripting

Solutions Architect

Key skills