About this role

Lead the daily operation of the control room, ensuring constant monitoring of automation systems, WMS/WCS platforms, and live dashboards
Respond quickly to faults, bottlenecks, and disruptions, coordinating with key teams to restore flow
Ensure end-to-end alignment between inbound, stock, and outbound functions
Lead the response to equipment issues, system faults, or process deviations
Maintain accurate incident logs and ensure appropriate follow-up actions are completed
Support the development and refinement of SOPs, escalation pathways, and control room standards

Strong proven experience in a control room, automated environment, or real-time operational management role
Strong understanding of warehouse operations and WMS/WCS systems
Confident in making fast, data-led decisions under pressure
Excellent communication skills for cross-functional coordination
Strong analytical skills with experience using dashboards and KPIs

Control Room Manager

Key skills