Oversee the development and delivery of portfolio place and customer experience initiatives
Execute a series of events and customer engagement activities at a portfolio level
Ensure all services, branding, marketing and presentation of the Properties are in keeping with premium grade standards
Lendlease stakeholder engagement – key point of contact
Manage JLL Customer Team stakeholder management
Lead on annual portfolio activations
Collaborate with JLL Comms Lead and internal teams
Drive continuous improvement through measuring performance and identifying opportunities

3+ years’ qualified experience in a customer service, placemaking, marketing and/or events management role
Experience with online and offline communications channels
Strong stakeholder management skills
Superior written and verbal communication skills
Ability to manage a high volume of output with tight deadlines
A high level of attention to detail.

Customer Operations

Key skills