Own the product experience for Sun King’s pay-as-you-go financed smartphone customers and the sales agents, retailers, and field staff.
Ensure low-friction customer journeys, robust agent and field-team tools, scalable technical integrations, and efficient commercial processes.
Bridge the gap between hardware, financing, and sales operations to optimize digital funnel and field tools.
Design and improve customer experience and lifecycle from discovery to repayment and beyond.
Research how agents work and improve the tools they use.
Build visibility dashboards for internal staff and create feedback loops for continuous improvement.

8–10 years in UX product management, digital product ownership, or a closely related role — with clear examples of owning user experience end-to-end.
Experience designing for multiple, distinct user groups simultaneously — ideally including both consumers and operational/field users.
Track record of conducting or commissioning user research and translating findings into product improvements.
Experience working in mobile-first, low-bandwidth or emerging market environments is a strong advantage.
Background in consumer finance, telecoms, device financing, or distribution-heavy businesses is an advantage — but not essential.
Experience working across multiple countries or markets with different regulatory and cultural contexts.
A degree in design, business, technology, or a related field — or equivalent professional experience.

Professional growth in a dynamic, rapidly expanding, high-social-impact industry
An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of
innovation and making a profound impact on people and the planet.
A truly multicultural experience: you will have the chance to work with and learn from people from
different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager,
and professional through the Sun King Center for Leadership.
We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color,
gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

UX Product Manager – PAYGo Phones

Key skills