Maintain and grow existing academic customer relationships, driving retention and long-term value
Identify and deliver upsell opportunities across the allocated territory, supporting overall sales targets
Build strategic partnerships within universities beyond traditional library relationships
Conduct virtual and in-person meetings with customers, academics, bookshops and other stakeholders
Understand customer needs, assess product usage and engagement, and align solutions accordingly
Maintain strong knowledge of the LexisNexis product suite, including AI-enabled offerings
Maintain accurate CRM records and provide customer insights and feedback

Solid experience in account management, relationship management, sales or a related role
Background or exposure to education, academia, law, or professional services (preferred)
Strong relationship-building, communication and negotiation skills
Confidence engaging with senior academic and institutional stakeholders
AI fluency and willingness to work with AI-enabled products and solutions
Valid Australian driver’s licence and ability to travel interstate as required

Relationship Manager

Key skills