Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client
Lead and participate in active route monitoring daily
Assist Outbound Manager and GM with morning stand up and daily carrier communications
Assist Outbound Manager and GM in the processing of carrier settlements
Assisting Outbound Manager with recruiting and onboarding of motor carriers
Ensure that all client customers are contacted regarding delivery timeframes, delays, and any other pertinent information as it relates to their deliveries
Assist with audits and ensure returns processes align with RLX and client-specific requirements
Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
Serve as a main point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
Process and monitor claims through the client portal
Identify and escalate process discrepancies, including motor carrier compliance concerns
Perform other duties as assigned (may vary based on client requirements)

Operations Supervisor, Outbound

Key skills