Onboarding Manager

Role Overview

• Lead customers to successfully implement products they purchased
• Maintain high data quality with our CRM tools on onboarding projects and customers
• Follow up with customers
• Collaborate with other departments like Sales, Customer Success, Service Desk, Finance, and Product
• Help with upsell opportunities, documentation, and product improvements
• Participate in meetings with customers and prospects
• Make recommendations on onboarding processes

Requirements

• 1-3+ years working experience
• Continuous learner
• committed to ongoing learning and development to stay current with industry trends, Signicat’s products, and best practices.
• Customer-centric – passionate about delivering exceptional customer experiences and achieving customer success.
• Organized – able to work on multiple, different onboardings even during a high-demand
• Bachelor’s degree in business, engineering, IT, or another related field or relevant work experience
• Excellent communication in English both verbal and written
• Project management skills to finalize onboardings and follow up on customers' feedback
• We consider a plus if you speak
• Dutch, German, Norwegian, Swedish, French, Danish, Finnish, or Spanish.

Benefits

• Your tech, your way
• choose the tech gear that aligns with your comfort and meets your preferences
• Work style (choose a hybrid or remote option based on the role flexibility)
• Work-life balance
• enjoy an extra 5 paid days off annually, and we will celebrate your work anniversaries with additional days off to recognise and reward your milestones.
• Health & Wellness
• we priorities your physical and mental well-being by providing designated packs and access to the Headspace app
• Continuous growth
• quarterly development talks, a dedicated time during working hours each week for training and development, unlimited access to Udemy courses, defined career paths, and internal mentorship opportunities
• Customized onboarding
• we will prepare an Onboarding Plan to ensure an easy and smooth beginning
• Give back to the community
• option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about
• Be part of an international team
• the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country
• Empowering feedback culture
• by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together