About this role

Answer calls, chats and emails from people seeking support and community resources.
Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
Help callers understand their options and feel empowered to take next steps.
Document each interaction clearly to ensure continuity and follow-up.
Collaborate with a caring, mission-driven team that’s always ready to support you.

Individuals with backgrounds in social work, psychology, counseling, or human services
Experience in housing services, case management, advocacy, or call center environments
Customer service professionals who enjoy helping others problem-solve
Newly graduated candidates with relevant internship or volunteer experience
Minimum Qualifications High School Diploma or GED plus relevant experience

Competitive Pay – $21/hour plus great benefits.
Hybrid Schedule – after training, enjoy flexibility with 4 remote days and 1 in-office day.
Paid, comprehensive training before you take your first live call.
Ongoing coaching, supervision and team collaboration.
Clear workflows and protocols to help you succeed.
An outright 5% 401(k) contribution.
Paid Time Off in a calendar year – you begin accruing immediately!
13 paid holidays per year.
Generous health benefits including 80% coverage of your medical plan premium and deductible.
Tuition reimbursement (after 1 year).

Call Center Representative – 211 Contact Center Specialist, Information and Referral

Key skills