Help grow our telecom team
Work with our telecom team, core engineering team, and Level 1/2 customer support escalation groups
Monitor and properly escalate real-time core network or infrastructure issues that could affect customers
Maintain and improve the OXIO’s network
Provide technical support, fault investigation and troubleshooting of all issues on the network
Ensure that network/application problems are detected and corrected according to agreed KPI and SLA
Design and implement comprehensive observability strategies across distributed systems
Deploy and maintain monitoring solutions using tools like Sevone, Grafana, and CloudPak4AiOPs
Develop automated alerting systems with AI-powered anomaly detection
Create and maintain dashboards for real-time system visibility
Implement distributed tracing and log aggregation solutions
Technical support to NOC engineers to analyze and solve issues
Development of KPIs and other metrics to monitor key aspects in mobile network performance
Development of training material related to KPIs / Dashboards
Ability to troubleshoot, document, and assess proper escalation channel and team or group.

10+ years experience working in a telecom environment doing L3 support or similar roles
Expertise in monitoring tools (Prometheus, Grafana, ELK Stack, SevOne, CloudPak, etc.)
Strong knowledge of distributed systems and microservices architecture
Basic Python / Linux / Bash knowledge
Experience with cloud platforms (AWS, GCP, Azure)
Understanding of SLO/SLI/SLA concepts
Excellent written and verbal communication skills
Excellent interpersonal skills
Proficient English written and spoken.

OXIO is committed to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and empowered.
We believe that diversity in all its forms drives innovation and creativity, and we strive to create an environment that reflects and celebrates the unique backgrounds, perspectives, and talents of our employees.
We do not discriminate against any employee or applicant for employment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
We are dedicated to providing a work environment free from discrimination and harassment.
We are committed to ensuring that all qualified applicants have an equal opportunity to apply for job openings.

Telecom Observability Engineer

Key skills