Own the product requirements and specification for the next-gen kiosk, grounded in customer, operational, and business needs.
Work closely with Hardware engineering and PMO to drive the design and manufacturing partner through a gated development process (concept → EVT → DVT → PVT → mass production), with clear exit criteria at each gate.
Own the reliability loop: partner with operations to source and interpret field-failure data, attribute root cause to design where it belongs, and partner with hardware engineering to define and validate the fix — then carry those learnings forward into the next-gen design.
Set firmware requirements with engineering — especially diagnostics/telemetry and over-the-air updateability, so we can improve the fleet without a field visit.
Define and monitor quality metrics; make build-vs-modify and make-vs-buy calls with data.
Partner with software, ensuring problems are articulated with data and justify the investment in requested experience changes to the existing fleet.
Be a master of saying no, with clear articulation and data that backs the reasoning.
Travel to the field, the design firm, and the manufacturing site as the program requires.

8+ years of product management, including ownership of physical or hardware products.
Has personally taken a hardware product from concept through mass production, including the EVT/DVT/PVT validation gates.
Experience working client-side with external industrial-design firms and/or contract manufacturers — owning the relationship and the requirements.
Comfortable across mechanical, electrical, and embedded/firmware domains; experience owning firmware requirements and a hardware/software interface makes you more interesting.
Strong commercial and analytical judgment — can build a cost/reliability business case and defend a tradeoff with data.
Experience with connected or field-deployed hardware (IoT, kiosks, vending, robotics, EV charging, ATMs) is a plus.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

Staff Product Manager

Key skills