Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives.
Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans.
Translate business requirements into functional specifications that solution and technical teams can build against.
Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements.
Manage UAT cycles — coordinating test scripts, tracking defects, and driving sign-off.
Maintain backlogs and requirement traceability across the project lifecycle.
Support presales and scoping activities, including effort estimation and proposal input.
Act as a communication bridge between client stakeholders and the delivery team throughout the engagement.

3+ years of business analysis experience, or 2+ years working specifically on Salesforce implementations.
Solid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud).
Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteria.
Experience facilitating workshops and managing client-facing communication with confidence.
Familiarity with process modeling (BPMN 2.0 a plus) and Agile delivery.
Strong analytical thinking and attention to detail.
Excellent written and spoken English; Arabic is an advantage given our regional client base.

Nice to have

Salesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs).
Experience with MuleSoft, Agentforce, or data migration projects.
Exposure to one or more of our core industries (automotive, retail, education, airline, public sector).
Prior experience at a consulting or implementation partner.

Work on high-impact Salesforce transformations for leading regional brands.
Structured BA practice with frameworks, mentorship, and a clear progression path.
Exposure across multiple industries and the full Salesforce platform.
A collaborative team that invests in capability building.
Attractive packages and performance compensation.
Full work comfort, ability to work remotely from any place.
Health insurance package. We care about your health and well-being.
Paid-time off and holidays. Giving our professionals the flexibility & responsibility to manage their times.

Business Analyst, Mid Level – Salesforce Delivery

Key skills