Payroll Manager

Role Overview

• Lead, mentor, and develop a team of payroll administrators — setting clear objectives, conducting regular performance appraisals, and creating individual development plans.
• Manage team workload and payroll allocation to ensure smooth, on-schedule delivery across all client accounts.
• Instil a strong team culture, ensuring workload is shared equitably and team spirit is maintained in a fast-paced environment
• Own the team recruitment process, attracting and selecting talented payroll professionals
• Ensure the accurate and timely processing of all client payrolls in line with agreed service levels and deadlines
• Maintain and regularly review payroll process controls, including the day-to-day management of the operational database.
• Ensure full compliance with HMRC legislation, statutory payment rules, pension and auto-enrolment requirements, and court order obligations
• Champion GDPR compliance within the team and process all data in line with UK GDPR legislation and ISO 27001 standards
• Build strong, trusted relationships with clients, leading regular meetings, managing escalations, and resolving complaints professionally
• Own client satisfaction for your team, maintaining an NPS score of 30+ through consistently excellent service delivery
• Report on team business dynamics including team cost, revenues, and cost of production per payslip
• Drive team profitability and identify opportunities to grow incremental revenue within existing client accounts
• Collaborate with Migration and Implementation teams to define the client onboarding journey and handover agreements
• Drive adoption of new tools and support the introduction of efficiency-improving processes across the team

Requirements

• 5+ years of end-to-end payroll experience with advanced knowledge of payroll systems
• Proven people management experience in coaching, mentoring, and developing payroll professionals
• Excellent understanding of HMRC legislation, statutory payments, pensions and auto-enrolment rules, and court orders
• Experience handling client complaints at a management level with professionalism and composure
• Strong planning and organisational skills with the ability to manage competing priorities across multiple client payrolls
• Advanced proficiency in Microsoft Excel and good numeracy skills
• Strong cross-team collaboration skills and the ability to work effectively with migration, implementation, and operational teams
• Excellent written and verbal communication skills — able to communicate updates clearly to both team members and clients
• Highly resilient and calm under pressure in a fast-paced bureau environment

Benefits

• Hybrid and flexible working arrangements supporting your work-life balance
• Employer matched pension contribution to 5%
• Wellbeing support through our company-funded health plan, health checks and employee assistance program
• Onsite parking
• And more!