Define what good looks like for a small, lean, high-performing TechOps team.
Own the day-to-day delivery of TechOps services.
Support global operations with opportunities to travel to our global sites.
Liaise with TechOps leadership and architects to prioritise and deliver project work.
Balance reactive support and projects with proactive, planned improvements and projects.
Mentor and line manage TechOps team members, supporting their development and career growth.
Provide hands-on 1st, 2nd and 3rd line technical support across the business.
Collaborate closely with our Security team to balance security, productivity, and user experience.
Manage incidents, communications, and follow-ups. .
Coordinate and deliver complex technical projects involving multiple stakeholders and teams across time zones.

A proven track record of leading successful IT or TechOps teams, ideally through periods of growth.
At least 3 years of people management experience.
Significant experience managing performance, and professional development.
Strong service management and operational experience.
Comfort operating in highly ambiguous environments and managing competing priorities.
A very strong technical background underpinning your leadership approach.
Hands-on experience providing 1st, 2nd, and 3rd line support.
Ability to communicate clearly with both technical and non-technical stakeholders.
Strong incident management and problem-solving skills.
A people-first mindset and a conscientious approach to decision-making.
Experience working across time zones and with globally distributed teams.
Strong opinions on best practice and a desire to challenge traditional IT norms.
Experience mentoring team members with varying levels of experience.
Experience supporting macOS, Windows, iOS, and Android environments.
Experience with Identity & Access Management platforms such as Okta or Microsoft Entra.
Willingness to travel and maintain presence in regional office locations if required.
A foundational understanding of programming or software engineering.
Familiarity with security tooling such as CrowdStrike, Kolide, osquery, and Zscaler.
Experience with email gateway administration and routing.

Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system.
From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

TechOps Lead

Key skills