Key skills
AISaaSLeadership
About this role
Role Overview
- Operate as the CDO's primary execution partner
- Own the PS operational rhythm: weekly and monthly performance reviews
- Lead the Services 2.0 transformation programme
- Own PS financial reporting in partnership with the PS Finance Business Partner
- Manage the headcount plan
- Execute Keyloop's Services 2.0 transformation roadmap
- Own the PS operational cadence: weekly utilisation reviews
Requirements
- 12+ years in PS operations, transformation, or senior operational leadership roles within a SaaS or enterprise software environment
- Senior operational leadership experience in Professional Services within a SaaS or enterprise software environment
- Proven track record running large-scale PS operations
- Strong commercial acumen: P&L ownership, financial modelling, pricing, and discount governance
- Experience in a PE-backed, high-growth SaaS environment with aggressive transformation targets
- Knowledge of the automotive dealer or vehicle retail industry is desirable
- Familiarity with AI and automation tooling in a PS delivery context is desirable
Benefits
- An inclusive environment to thrive
- Training and support to try new things
- Investment in personal development
- Equal opportunity employer