Bilingual Member Service Specialist

Role Overview

• Interacting with Prime members, pharmacies and doctors' offices
• Providing support and assistance with order processing and general account benefit inquiries
• Receiving incoming calls or emails from members, pharmacies, doctor's offices
• Investigating and resolving member inquiries in a timely manner or escalating to appropriate team member
• Adhering to and reinforcing Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Requirements

• High School Diploma or GED is required
• Must be eligible to work in the United States without the need for work visa or residency sponsorship
• Suitable home office that meet Prime required standards
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
• Detail oriented
• 1 year of customer service experience preferred
• Fluency in another language (Spanish) preferred

Benefits

• Health insurance
• Paid time off
• Flexible work arrangements
• Professional development opportunities