Key skills
AgileLeadershipPrototypingCollaboration
About this role
Role Overview
- Define and lead service design strategy across enterprise initiatives
- Create service blueprints, journey maps, and ecosystem models
- Facilitate alignment across teams and business partners
- Mentor designers and evolve service design methods
- Define success metrics and lead post-launch evaluations
- Collaborate with process and operational teams
- Use compelling narratives and visual frameworks to influence stakeholders
Requirements
- 10+ years of experience in service design or systems-oriented experience design
- Deep fluency in service design methods: blueprinting, journey mapping, prototyping, facilitation, and storytelling
- Experience designing services that span digital tools and offline delivery (e.g., human interactions, physical spaces)
- Proven ability to lead through ambiguity and drive clarity in complex systems
- Strong collaboration and stakeholder engagement skills across business functions
- Experience with Agile product teams and cross-functional delivery
- Bachelor’s or advanced degree in Design, HCD, or a related field
- Portfolio demonstrating strategic service design leadership and measurable impact.
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off, including paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Other opportunities for personal wellness