Support client consultations, lead follow-up, onboarding, and customer support activities
Conduct phone and virtual consultations with prospective and active clients
Explain the credit repair process and available services clearly and professionally
Follow up with warm leads and nurture prospects through the sales process
Support the internal sales team with scheduling and communication
Maintain accurate client records within the CRM
Assist with onboarding and account setup processes
Coordinate with internal sales and operations teams to support client success
Follow established workflows and communication standards

Experience in phone sales, telemarketing, customer service, or virtual support roles
Strong verbal and written English communication skills
Comfortable with inbound and outbound phone communication
Experience working inside CRM systems
Ability to maintain organization and follow structured workflows
Credit repair experience is a plus, but not required (training will be provided)
Ability to maintain confidentiality and handle sensitive client information professionally

Bilingual Credit Repair Consultant

Key skills