Key skills
ClerkCommunicationCollaborationSales
About this role
Role Overview
- Primary point of contact for customers, dealers and sales
- Handling general correspondence and complaints
- Preparing quotes and amending contracts
- Processing final settlements for lease contracts
- Conducting KYC checks and verifying signature authorizations
- Close collaboration with sales in initial assessments of the obligo credit
- Analyzing reports
- Responsible for damage claims handling
- Organizing the return of lease vehicles
- Participating in customer and dealer visits (2–3 times per year)
Requirements
- Completed commercial/administrative vocational training (e.g., Automotive Salesperson, Office Administrator, Industrial Clerk) or a comparable qualification
- Initial experience as a service advisor, administrative clerk, or sales advisor
- Relevant experience in inside sales or customer service/support, preferably in the automotive sector
- Good understanding of commercial and technical matters
- Hands-on mentality with strong organizational skills
- Proactive team player who enjoys customer contact
- Excellent communication skills in German and English, both written and spoken
- Proficient use of the MS Office suite
Benefits
- 30 days of vacation
- Comprehensive insurance benefits
- Resilience workshops
- Subsidized public transport commuting costs
- Attractive rental car rates
- Flexible working hours