Service Controller
West Bromwich, England, United Kingdom of Great Britain and Northern Ireland
Full Time
12 hours ago
No Sponsorship
Key skills
SAPTime Management
About this role
Role Overview
- Manage daily customer contact for breakdown coordination
- Oversee a team of field-based service engineers
- Ensure first-class on-site service
- Continuously improve customer experience
- Maintain accurate planning master data
- Deal with any invoice queries in a timely manner
- Closely monitor all WIP within the service environment
Requirements
- Experience in a fast-paced environment with strong call-handling skills
- Confident, professional, and pleasant telephone manner
- Able to communicate at all levels, internally and externally, via telephone, email or face to face
- Exceptional prioritisation and decision-making skills
- Flexible, committed, and self-driven
- Proficient in IT systems, especially Excel (SAP knowledge is an advantage)
- Strong Time Management and Attention to Detail, with the ability to work under pressure and meet deadlines
- Engineer planning experience (desired but not essential)
Benefits
- Competitive salary
- 25 days annual leave plus statutory bank holidays
- Additional holiday entitlement for long service milestones
- Company pension scheme (6% employer contribution, minimum 4% employee contribution)
- Access to discounts from major UK brands
- Recommend a Friend bonus scheme
- Eligibility for Employee Incentive Schemes
- Laptop and phone provided