lead and scale LifeStance’s design organization (Product Design, Research, Service Design, Content, and related disciplines)
own the strategy for delivering cohesive, end-to-end experiences across the patient journey and the workflows of all key user groups—patients, clinicians, operations staff, referring providers, and payors
empower and enable designers and researchers to execute this vision
raise the bar on craft, embedding human-centered thinking, and ensuring design is a strategic differentiator in mental health care
advocate with senior leadership to ensure design thinking remains a top organizational priority
define and drive the design vision and strategy aligned with LifeStance’s mission, growth objectives, and care model
translate strategic priorities into coherent design roadmaps and initiatives
evangelize design thinking across the organization—ensure design is deeply woven into how decisions are made
be the ultimate advocate for our users in all product decisions
drive a culture of deep user empathy and leverage research and data to inform our design direction
build, mentor, and lead a multidisciplinary design organization (product designers, design ops, design managers, and research)
hire top talent and foster an environment of psychological safety, craftsmanship, collaboration, growth, and innovation
champion and elevate the craft of design across the organization

10+ years in product / experience / service design, with at least 5 years in leadership (VP, Head, or equivalent)
Proven track record scaling and leading design organizations across disciplines (UX, UI, research, content, service design)
Experience in high-complexity, regulated domains (healthcare, wellness, mental health, medical, fintech, etc.)
Deep expertise in user-centered design, design systems, service design, research methodologies
Ability to partner with executives, communicate design vision, and influence strategy
Portfolio demonstrating end-to-end design thinking, strategic impact, and high craft
Strong operational skills: setting up process, structure, metrics, design governance
Passion, empathy, and sensitivity—you deeply care about improving mental health access, experience, equity

Senior Director, Design

Key skills