Provides quality investigation and analysis to adjust claims at all levels to proper resolution
Promotes the success of the organization through development and advancement of relationships with agencies, policyholders and employees
Collaborate proactively with agents, policyholders and internal stakeholders on claims and book of business as needed
Investigate losses, identify coverage, evaluate liability and damages
Develop plan of action to proactively conclude claims, timely evaluate damages, engage other parties in negotiations and settle claims pursuant to guidelines and delegated authority
Leverage past experience to review and analyze documents
Establish and maintain proper reserves for each claim to accurately reflect the financial exposure
Determine need for, identify and engage external resources as needed to execute proper resolutions while monitoring and controlling costs
Review and interpret commercial insurance policies and accordingly communicate coverage issues verbally and in writing.

Bachelor’s degree or equivalent combination of education and experience
1 year commercial claims adjusting experience
AIC or SLA certification preferred
Ability to obtain appropriate state licensing as required
Proficient computer skills required including Microsoft Office Suite
Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers
Ability to think strategically with supporting analytical skills
Excellent verbal and written communication skills with the ability to interact with internal and external customers
Ability to travel overnight up to 10%
Ability to travel daily between locations.

Senior Auto Physical Damage Claims Representative

Key skills