Customer Service Representative

Role Overview

• Autonomously manage and own numerous multiple-solution customers and related demands with ease.
• Work independently and within a team to deliver a consistent, exceptional customer experience every time.
• Manage all communications-written, verbal, and in person, in a professional, proactive and efficient manner.
• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
• Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
• Successfully establish, manage and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Understand and appropriately use the company pricing system and policies.
• Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Understand and help the customer articulate their needs.
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
• May act as a coach/mentor to other CSR’s.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordination of projects and complex customer deliverables.

Requirements

• Requires a high school diploma or equivalent
• 2 years of experience in the field or in a related area
• Familiar with standard concepts, practices, and procedures within a particular field.

Benefits

• Health insurance
• Dental
• Vision
• Wellness programs
• Life and disability coverage
• Flexible spending accounts
• Health savings accounts
• 401(k) plan with company match
• Paid time off (PTO)
• 64 hours of annual holiday pay